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What payment methods do you accept?
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We accept all major credit cards (Visa, Mastercard, American Express, and Discover). We do not accept checks, however you may purchase a Visa/Mastercard Gift card that can be used just like a credit card at our store.
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How is my order packed, do you ship discreetly?
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We respect your privacy, all products are packaged in a plain brown box with a return label of BnB Enterprise LLC.
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Do you ship to APOs and FPOs? Do you ship outside the United States?
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We proudly ship to APO's and FPO's. Please be aware shipping time can be extended for APO's and FPO's and we can not guarantee delivery and timeliness. Outside of APOs and FPOs We are not able to ship outside the United States.
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How fresh is your product?, What are your shipping guidelines?
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Freshest Quality
We pledge to use only the freshest quality product available. We get new
shipments of fresh product every monday, and we inspect and throw out product
based on manufacturing guidelines. Your satisfaction is Guaranteed!
Shipping Guidelines
We strive to have all orders placed before 2:00pm EST to be shipped
the same day (Monday - Friday) but orders can sometimes take up to 48 hours to process. Occasionally we have low stock
of certain products and we will occassionall need an additional 1 to 2 business days to acquire these. We will make every effort possible
to notify you if an item will take an extended period of time to acquire.
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Do you accept coupons?
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Sorry, we are unable to accept manufacturer coupons at this time. Any coupons sent to us will not be returned.
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What is the Refund Policy?
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Please email us
and we will work out the problem.
In order to keep our prices low, We DO NOT take returns unless there is an error on our part.
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Is there a required minimum order?
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No, but any orders over $199 are eligible for FREE Ground Shipping. Orders under $199 will be charged a standard UPS or USPS rate, which is dependent on your location.
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Will I be charged Taxes?
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Though we do not report transactions to your jurisdiction, The customer and/or retailer is responsible for any taxes or regulations
that may be associated with tobacco products in their state, county, and city.
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Will my order require an Adult Signature?
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You must be 18 to obtain and use a credit card and to purchase tobacco products.
In instances in which credit card verification is not enough, we may card.
This means you will be asked to fax (888-283-1699) a legible copy of your identification clearly showing your age.
Customer who live in Alaska, Alabama, New Jersey, or Utah, be prepared to provide this to us.
Parcels containing tobacco that leave our warehouse may be shipped AGE SENSITIVE ADULT SIGNATURE REQUIRED and marked “AGE SENSITIVE RECIPIENT MUST BE 18.
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What if I have a problem concerning my Order?
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If you have a problem concerning your ordering, please email us.
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What is your Chargeback Policy?
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We take pride in our ability to resolve any problems in a timely manner. If you have a problem with your Order, work it out with us directly. Do not contact your credit card company if you have an issue with your Order.
Please allow us to resolve the problem personally. Not only do we get charged a fee when you do this, we have already shipped the product and funds are taken from our account with no prior
questions asked by our merchant processor and it is sometimes a paperwork nightmare for us to recoup these funds.
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How and when are Orders shipped?
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The vast majority of our orders will be shipped via UPS Ground or Priority Mail within 48 hours. Any order received after 12 pm eastern on Friday will be shipped on the following Monday.
Signature service may be required if the "bill to" and "ship to" addresses are not the same. In addition, we will only ship to a physical address.
Please note that we deliver within USA only.
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What happens if an Order item is out of stock?
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If an item is out of stock, We will make every attempt to notify you and give you an estimated time of shipping, you can either cancel the order or take partial shipment with a credit on the out of stock items.
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How is my Personal Information Protected?
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We never share, sell or pass your personal information such as name, address and e-mail to any third party.
This information is used only to process and ship your Order, and to assist you in your inquiries on its status.
In addition, we use the industry standard, Secure Socket Layer (SSL) encryption, to ensure our online ordering process is fully secured
for credit card transactions. You'll know that you're in an encrypted area when you see a solid key when using Netscape Navigator
or a closed lock when using Internet Explorer.
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