When I got these, they were a little smashed, but not unsmokable. The customer service department assured me that this wasn't the norm for their shipments, and immediately sent me a new pack. That and every other order I placed for these has come in quick and in great shape. I like these because they're so smooth and the flavor is unlike anything I've had before -- traditional but a little different. If you've never tried them and you like a more full-bodied flavor, give these a go.