My first purchase was bying the kit, witch included the machine, tubes and tobaco. Duing shipment the machine moved around and damaged a lot of the tubes. I contacted coustomer service and told them about the damaged tubes. They asked me to take a picture of the almost 200 damaged tubes, that could not be used. I did this and very quickly received a credit twards my next order. One sugestion I would make to them is to tape down the machine in the box to prevent this. I have also found on slightly damaged tubes if you use a round pencil to put in to the tube first to straighten out the edges you are able to save many tubes that are slightly damaged.