I have found this machine to be the best. It is very reliable, easy to use, very good price especially for this good quality machine. I do recommend that every 10 cigs to to "crank it out" with no tobacco to clean the chamber especially if you are rolling menthol.
I would have preferred my original order, but I am happy with what I got. There should be more communication with the customer. If you don't have something in stock you should call. My phone number was given when I ordered.