Shipping Information

What are your Shipping guidelines?

It is not our intention to make money on Shipping. Our goal is to only cover a majority of the costs in delivering your order.  We are cool like that.  We strive to process and ship all orders placed before 4:00pm EST the same day (Monday - Friday), but some orders can take longer to process and ship based on product availability.  On some Fridays, we may close a "bit" earlier to enjoy happy hour and a cigar or two.  At times products are back ordered with the manufacturer.  In general, we will make every effort possible to notify you if an item will take an extended period of time to acquire for any reason.

Most orders of $199 or more are eligible for Free Shipping, except those being shipped to APOs/FPOs, Alaska, Hawaii, Idaho, Montana, Wyoming, Nevada, Oregon, Utah, Washington, U.S. Territories, and/or Internationally.  Orders under $199 will be charged a fixed rate based on your zone and order weight. 

• BnBTobacco.com does not sell products to anyone under the age of 21.
• All Orders shipped UPS will require Adult Signature.  As a result, an adult will need to be present to sign for the package upon delivery.
• Little Cigars cannot be shipped via UPS.

State/country Restrictions?

• Due to State Restrictions and numerous requirements, we do not ship to the states of California or Vermont.
• Due to Washington State regulations, we cannot ship little cigars or Pipe tobacco to Washington residents.
• We are unable to ship CBD, Hemp or Nicotine Pouch products to Canada.

Do you ship to APOs and FPOs?

We proudly ship to APO's and FPO's. Please be aware shipping time can be extended for APO's and FPO's and we cannot guarantee delivery and timeliness. Unfortunately, these orders are not eligible for Free Shipping.  If you are having issues processing an order with APO/FPO address, try these tips, call 1-888-883-5596 or email us.

 Do you ship to other countries outside the U.S.?

We proudly ship to most countries outside the U.S using USPS.  Kindly place what you would like into your shopping cart then select appropriate Country from the "Country List."

All questions concerning international orders please use the following number:  (US Country Code) 703-858-9053 or you may email customer service, click here.

All international orders will be shipped using USPS Priority Mail boxes when appropriate.  If not, a plain brown box will be used.

Below are the estimated delivery times:

• Priority Mail International Express orders may take between 3-5 business days
• Priority Mail International orders may take between 6-10 business days
• First Class International orders may take between 10-20 business days

All international orders are subject to clearance and local postal delivery times may cause delays.

We are not responsible for Lost Orders or Orders that are held by customs.  If a shipment is returned to us, the Order will be refunded minus the Shipping Cost.

All duties and/or taxes are the responsibility of the customer.

 

What shipping methods do you offer?

Most orders of $199 or more are eligible for Free Shipping, except those being shipped to APOs/FPOs, Alaska,Hawaii, Idaho, Montana, Wyoming, Nevada, Oregon, Utah, Washington, U.S. Territories, and/or Internationally.  Orders under $199 will be charged a fixed rate based on your zone and order weight.  Depending on your zone and weight of your order, there may be an upcharge.  See options below:

• Economy:  Shipped using UPS SurePost, UPS Ground, or USPS Priority.  UPS SurePost orders are shipped via UPS to your local Post Office where USPS handles final delivery to your mailbox.  Transit times may be an additional day or two compared to UPS Ground.
• USPS Parcel Select: One of the "best ways" to ship your order! This inexpensive method ensures careful delivery by USPS.  Delivery time varies based on location.
• UPS Ground:  We rely on UPS's quick ground service. For estimated shipping times for UPS, click here.
• USPS Priority:  USPS's highly rated service, Priority is known for their fast, efficient deliveries!  Delivery time varies based on location.
• All Alaska, Hawaii, US Territories, P.O. Box, and APO/FPO orders will be delivered via USPS using standard shipping rates
• Free Shipping orders will be delivered using UPS SurePost, UPS Ground, or USPS Priority.  We select the most economical and expedient option available for your address.  Orders cannot be shipped to PO Boxes.  Overweight Orders may not qualify for Free Shipping.
• Overweight Orders - Overweight/sized orders are subject to additional shipping and handling charges. These often include orders that have to be packaged in multiple boxes and weigh over 30 pounds.  In these cases, we charge you a discounted shipping rate to help offset the overall shipping costs.  These orders do not qualify for Free Shipping. Products found in this category include items such as large humidors, 5 Pound Tobacco Bags, multiple 5 Packs of Cigarette Tubes.
• UPS business days do not include Saturday, Sundays, or Holidays.
• USPS business days do not include Sundays or Holidays.
• We ship orders out Monday through Friday. Our warehouse is closed on the weekends and all major holidays.

Do you offer Free Shipping?

Yes, WE KNOW everyone loves free shipping.  We would love to ship everything for free, but in the meantime...most orders of $199 or more are eligible for Free Shipping, except those being shipped to APOs/FPOs, Alaska, Hawaii, Idaho, Montana, Wyoming, Nevada, Oregon, Utah, Washington, U.S. Territories, and/or Internationally.  Orders under $199 will be charged a fixed rate based on your zone and order weight. 

We also offering free shipping on a number of products regardless of order total.  We also run free shipping promotions from time to time.  To ensure you don't miss out and are part of "the best email list" around (we have the alternative facts to prove it).  Just enter your email address at the bottom of the page.

 Lost, Stolen or Damaged Packages?

BnB Tobacco is not responsible for damaged, lost, or stolen packages.  BnB Tobacco offers Shipping Protection on every order.   Shipping Protection ensures the replacement or refund of damaged, missing, or stolen packages.   If you selected during checkout, simply submit a claim by emailing us or call 1-888-883-5596.  We will take care of the rest.